Your Dedicated Team

Our people are not just a name on a piece of paper, we pride ourselves on our relationships with our clients and your dedicated team of professionals are real people who are on hand to advise and support you through the journey of making a claim.

Leadership Team

Philip O’Hagan

Philip O’Hagan

Partner

Philip has acted for private individuals in catastrophic large value injury cases and has worked tirelessly on behalf of major legal expenses and international insurers. He is a vastly experienced and forward thinking personal injury lawyer and has introduced many new industry initiatives to ensure high quality service to clients and to enhance the quality of insurer products including the Third Party Assistance scheme in partnership with a number of leading insurers.

Philip is overall responsible for Zest Legal and is proud to lead and motivate the team to deliver strong results for our clients.

Gillian Lakes

Gillian Lakes

Head of Major/Complex Loss Team

Gillian has been a qualified solicitor since 1999 and has worked on behalf of several large legal firms prior to joining Zest in 2015. Gillian has a strong expertise in the handling of compensation cases arising both from road traffic accidents and accidents at work and has a specialist focus on serious and catastrophic injuries including brain injury cases, complex orthopaedic, amputation cases and chronic pain cases. 

During her career, Gillian has secured significant compensation sums for many clients including Periodical Payments for life and has also acted as a Professional Deputy for clients who do not have the requisite Capacity to manage their own affairs.

As Head of our complex loss teams, Gillian is responsible for the high standards and expert handling of multi track injury claims and for the overall quality of advice to our client on those cases.

Team Managers

Sarah Rapson

Sarah Rapson

Solicitor & Manager of RTA Claims Team

Sarah has worked in the industry for 10 years and has been a qualified solicitor since 2000. She joined Zest Legal in 2013 and quickly accepted the responsibility of leading our road accident claims team as well as managing her own list of clients.

Sarah is well known for her approach to ensuring effective progress of injury claims and ensuring maximum compensation is secured for her clients. As a manager, Sarah is an approachable and motivational leader who encourages her team to deliver a great service to all of our clients.

Claire Harding

Claire Harding

Team Manager, Insurer Intervention Team

Claire has over 20 years experience in dealing with road accident injury claims and has represented many clients personally during that time. She now manages our insurer intervention team who look after clients who have been injured as a result of a road accident with insurer policyholders.

Claire has an extremely strong passion for delivering great service to our clients and works hard to ensure this is delivered by all members of her team consistently

Sabir Ahmed

Sabir Ahmed

Solicitor & Manager of Employer/Public Liability Claims

Sabir joined Zest in 2003 as an Assistant and during his time with us, has gained extensive experience of dealing with personal injury claims and representing clients successfully. He qualified as a Solicitor in 2006, and was subsequently appointed as manager responsible for the employer and public liability claims team.

Sabir is responsible for our handling of these specialist claims and also manages his own client’s cases including catastrophic injury cases and complex litigation requiring representation in court.

Complex Claims

Clare Jones

Clare Jones

Chartered Legal Executive / Associate

Clare has over 25 years experience in the area of claimant catastrophic injury claims, with experience in both road accident and clinical negligence.  Having worked as both training manager and supervisor within Zest, Clare is well positioned to provide expert advice and guidance to her clients.

Clare is dedicated to supporting clients who have suffered from complex injuries including life changing amputation and brain injury.  She enjoys the challenge of working personally with her clients and their family from the outset to drive rehabilitation goals and support. 

Case Handlers

Sheraz Imtiaz

Sheraz Imtiaz

Solicitor

Sheraz qualified as a solicitor in 2008 as and joined Zest Legal  in 2009 predominantly dealing with Employer's and Public Liability Claims. Sheraz handles a mix of both short term and more complex injury cases and has a successful track record of achieving positive outcomes for his clients.

Sheraz is tenacious on behalf of his clients and always ensures that negotiations are carried out with their best interests at the heart of everything.

Stephen Ball

Stephen Ball

Senior Litigation Executive

Stephen has worked for Zest for 26 years and during that time has represented a huge number of clients who have been unfortunate enough to have been involved in a road accident. His focus is always on assisting in getting clients back to the position where they can continue with their lives in the full knowledge that they have been adequately compensated and received appropriate rehabilitation care for their injuries.

Stephen is also our customer care manager responsible for handling any complicated customer enquiries or disputes and he has a relentless passion for ensuring that our clients are receiving the very best advice and support whether that be either emotional, financial or practical care needs.

Jennifer Baker

Jennifer Baker

Legal Executive

Jennifer is a graduate of University of Liverpool having achieved a Law degree and moved straight into legal practice choosing to provide expert support and advice to clients on road traffic accident claims.

Jennifer is well regarded by her clients for her dedicated focus and support in helping them to resolve personal injury claims and can be relied upon to provide a personal and effective service.

Asmat Raza

Asmat Raza

Litigation Executive

Asmat joined Zest Legal in 2015 having transferred her skills from a defendant claims handling background and now represents clients directly to pursue compensation for their injury claims. Her focus is on handling claims which require litigation due to disputed matters and due to her background, she has an excellent understanding of the insurer / defendant processes.

Asmat enjoys working on behalf of her clients to achieve excellent results and to ensure appropriate compensation and care on their behalf.

Joanna De Felice

Joanna De Felice

Legal Executive

Joanna has been a member of the personal injury team for over 8 years.  She began working at Zest legal in 2001 as an office administrator and was promoted to a litigation executive within the small claims unit handling the recovery of uninsured losses and has been handling Personal injury claims for her clients since 2008.

She is well known for her personal and friendly approach towards clients and her attention to detail.  Joanna shows compassion and the ability to empathise with her client's and has received consistent compliments fro her clients for her excellent service.

Beverley Nicks

Beverley Nicks

Legal Executive

Beverley has worked in a service environment for over 30 years with focus on legal practice during the last 10 years, specialising in claimant RTA.  She now looks after a large number of her own clients and manages road accident claims on their behalf.

Beverley is committed to providing excellent customer care and ensuring that all of her clients are fully informed and provided with effective advice at all times.

Kate Jackson

Kate Jackson

Solicitor

Kate joined Zest in 2004 as an administrator and is now a senior member of our team handling road accident injury claims for our clients. She is a qualified solicitor and mainly specialises in looking after more complex claims and managing the legal process through litigation where necessary.

Kate has built up an excellent reputation for providing sound advice and support to her clients and is extremely well regarded by them.

Wendy Lee

Wendy Lee

Litigation Executive

Wendy joined Zest Legal from University with a 2:1 law degree in 2008, she’s been part of the team ever since and now represents clients who have been recommended by insurance companies to use our services.

Wendy has been dedicated to helping people who get injured through no fault of their own and has received great feedback from her clients on a regular basis.

George Waddingham

George Waddingham

Assistant in our Large Loss Team

George joined Zest Legal in 2015 as a legal assistant in our busy and energetic Large Loss and Complex Case Team. George is dedicated to helping clients and working with them towards a resolution that helps them move forward with their lives after suffering potentially catastrophic injuries and serious symptoms.  

His empathetic nature and personable character are a real asset in assisting clients as they go through difficult and hugely challenging times. George specialises in both road traffic personal injury and clinical negligence claims and finds that his attention to detail is vital to representing our client's interests effectively and professionally.

Our dedicated team are here to support you and offer great advice

Join Our Team

For almost fifty years we have been dedicated to nurturing talent, recognising results and rewarding high performance. Now, as we enter a period of rapid growth, we are looking for the next generation of hard working, passionate and ambitious people to join us in a wide range of legal and support roles.

Alongside a competitive salary we offer a package of benefits including:

  • 25 days’ annual leave (+public holidays)
  • A flexible approach to start times
  • Private healthcare
  • Contributory pension
  • Childcare vouchers
  • Relaxed dress code
  • Subsidised gym membership
  • Bonus scheme

Our current vacancies are available here. If your preferred role is not listed we’d still like to hear from you. Please get in touch using the contact us form or e-mail your CV to careers@h-f.co.uk.

Need To Speak To Us?

You can contact us via our main number listed in our menu. Or alternately, if you know who you want to speak to you can find their direct lines of contact further up the page.